Transport Service CRM Development
Taras
Overview
This project delivered a complete CRM system tailored for a transport service provider. The platform covers the full workflow: from order intake and vehicle assignment to route monitoring, billing, and client communication. The result is a modern, intuitive system that enhances efficiency and reduces operational overhead.
Responsibilities
– Conduct research into transport service operations and dispatcher workflows
– Design and implement dashboards for order tracking, vehicles, and clients
– Build communication flows for dispatchers and drivers
– Create reporting and analytics modules for business owners
– Deliver a responsive web-based CRM ready for daily operations
Deliverables
– Full UX strategy and user flows for transport service processes
– UI design system with scalable dashboard components
– CRM modules: order management, fleet tracking, driver assignments, client database
– Analytics dashboards and reporting tools
– Working prototype with development-ready specifications
Requirements
– Expertise in CRM design and workflow automation
– Knowledge of logistics/transport operations
– Strong skills in UI systems and scalable product architecture
Collaboration
The project was built in close cooperation with the transport company’s operations team. Regular feedback loops ensured the system reflected real dispatcher and driver needs while remaining scalable for future growth.
